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Terms and Conditions of Booking
1. All course fees are payable in advance of the course.
2. All invoices should be paid within one month of the date on the invoice.
3. Cancellations will only be accepted in exceptional circumstances and will be subject to a £25 administration fee.
4. No refunds will be given for cancellations within 28 days of the date of the course. If a participant withdraws, for whatever reason, less than 28 days before the commencement of the course, the fee will
remain payable in full if the participant’s organisation is unable to nominate another participant.
5. Courses may be cancelled for whatever reason and, in particular, if there are insufficient bookings to make a course viable. Bookings will either be transferred to the next available date or a full refund paid.
6. We reserve the right to change the venue of any course and/or the trainer from that described in our published literature.
Joining Instructions
All bookings will be acknowledged within 14 days of receipt. If you have not received an acknowledgement letter 14 days after submitting your booking form then please contact the training administrator to confirm that it has been received.
Provided that there are sufficient participants to make the course viable, participants will receive a confirmation letter at least 14 days before the course starts. This will include Joining Instructions together
with a map showing how to get to the training venue.
If you are booking within one month of the course date, please telephone the training administrator first to check availability.
Training courses usually run from 10.00 a.m. to 4.00 p.m., with tea and coffee available from 9.45 a.m. Half-day courses usually run from either 10.00 a.m. to 1.00 p.m. or from 1.00 p.m. to 4.00 p.m. Please note that lunches are not provided. All courses are non-residential.
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